Defining Groups and Teams

Case In Point

Astronaut Jim Lovell’s words during the Apollo 13 lunar mission, “Houston, we have a problem,” launched a remarkable tale of effective teamwork and creative problem solving by NASA engineers working to try to save the lives of the jeopardized crew when two oxygen tanks exploded en route to the moon. Details of the dramatic and successful resolution to the problem became widely known in the motion picture Apollo 13, but it’s not just during dramatic moments when the importance of good teamwork is needed or recognized. In fact, some form of team-oriented work is encouraged in most, if not all, organizations today (Hughes, Jones). So if you feel this is unimportant to know, remember that group communication and teamwork skills are critical for your success later in life.

For example, Joseph Bonito, a communication professor at University of Arizona, allows no more than five people in a group to ensure that everyone’s opinions are reflected equally in a discussion. (Baughman and Everett-Haynes). According to Bonito, if there are too many people in a group it’s possible that some individuals will remain silent without anyone noticing. He suggests using smaller groups when equal participation is desirable. So, if the ten people you gathered outside of your front door were all neighbors working together as part of a “neighborhood watch” to create safety in the community, then you would indeed have a group.

For those of you who have participated on athletic teams you’ll notice that these definitions also apply to a team. While all of the qualities of groups hold true for teams, teams have additional qualities not necessarily present for all groups. We like to define a team as a specialized group with a strong sense of belonging and commitment to each other that shapes an overall collective identity. Members of a team each have their own part, or role, to fulfill in order to achieve the team’s greater goals. One member’s strengths can be other member’s weaknesses, so working in a team is beneficial when balancing individual input. While all members of an athletic team share some athletic ability and special appreciation for a particular sport, for example, members of a football team, for example, have highly specialized skills as indicated in the various positions on the team—quarterback, receiver, and running back. In addition to athletic teams, work and professional teams also share these qualities. Now that you know how to define groups and teams, let’s look at characteristics of groups and teams, as well as the different types of groups and teams.

Characteristics of Groups

• Interdependence. Groups cannot be defined simply as three or more people talking to each other or meeting together. Instead, a primary characteristic of groups is that members of a group are dependent on the others for the group to maintain its existence and achieve its goals. In essence, interdependence is the recognition by those in a group of their need for the others in the group (Lewin; Cragon, Wright& Kasch; Sherblom). Imagine playing in a basketball game as an individual against the five members of another team. Even if you’re considered the best basketball player in the world, it’s highly unlikely you could win a game against five other people. You must rely on four other teammates to make it a successful game.

• Interaction. It probably seems obvious to you that there must be interaction for groups to exist. However, what kind of interaction must exist? Since we all communicate every day, there must be something that distinguishes the interaction in groups from other forms of communication. Cragon, Wright and Kasch state that the primary defining characteristic of group interaction is that it is purposeful. They go on to break down purposeful interaction into four types: problem solving, role playing, team building, and trust building (7). Without purposeful interaction a true group does not exist. Roles, norms, and relationships between members are created through interaction. If you’re put into a group for a class assignment, for example, your first interaction probably centers around exchanging contact information, settings times to meet, and starting to focus on the task at hand. It’s purposeful interaction in order to achieve a goal.

• Synergy. One advantage of working in groups and teams is that they allow us to accomplish things we wouldn’t be able to accomplish on our own. Remember back to our discussion of Systems Theory in Chapter 5. Systems Theory suggests that “The whole is greater than the sum of its parts.” This is the very idea of synergy (Sherblom). In an orchestra or band, each person is there to perform in order to help the larger unit make music in a way that cannot be accomplished without each member working together.

• Common Goals. Having interaction and synergy would be relatively pointless in groups without a common goal. People who comprise groups are brought together for a reason or a purpose. While most members of a group have individual goals, a group is largely defined by the common goals of the group. Think of the example at the beginning of the chapter: Your common goal in a class group is to learn, complete an assignment, and earn a grade. While there may be differences regarding individual goals in the group (what final grade is acceptable for example), or how to achieve the common goals, the group is largely defined by the common goals it shares.

• Shared Norms. Because people come together for a specific purpose, they develop shared norms to help them achieve their goals. Even with a goal in place, random interaction does not define a group. Group interaction is generally guided by norms a group has established for acceptable behavior. Norms are essentially expectations of the group members, established by the group and can be conscious and formal, or unconscious and informal. A couple of examples of group norms include the expectation that all members show up at group meeting times, the expectation that all group members focus on the group instead of personal matters (for example, turning cell phones and other distractions off), and the expectation that group members finish their part of the work by the established due date. When members of the group violate group norms, other members of the group get frustrated and the group’s overall goal may be affected.

• Cohesiveness. One way that members understand of the idea of communicating in groups and teams is when they experience a sense of cohesiveness with other members of the group. When we feel like we are part of something larger, we experience a sense of cohesion or wholeness, and may find a purpose that is bigger than our own individual desires and goals. It is the sense of connection and participation that characterizes the interaction in a group as different from the defined interaction among loosely connected individuals. If you’ve ever participated in a group that achieved its goal successfully, you are probably able to reflect back on your feelings of connections with the other members of that group.

You may be asking yourself, what about teams? We have focused primarily on groups, but it’s critical to remember the importance of team communication characteristics as well as group communication characteristics. Check out this article that breaks down team characteristics and skills that ensure team success (we bet you’ll find similarities to the group characteristics that we have just explained).

The video below will breakdown the definition of a group with a few examples: